SiriusXM is a popular radio service for online music streaming, and satellite-based music beamed straight to your car or home radio. But while SiriusXM is popular to many, especially those outside major metropolitan areas, it can also be a little pricey.
Is it Difficult to Cancel SiriusXM?
Like many satellite radio services, SiriusXM makes it more complicated than it needs to be to cancel a subscription, regardless of whether you’ve been a long-time customer or have just signed up for SiriusXM. Why? Simply put, subscription services benefit when it’s tough for people to cancel since many folks will give up if there are too many steps in their way.
On top of that, many subscribers may find it intimidating to cancel a service like SiriusXM by speaking to a live representative. Live agents may try to convince current customers to stick with the service and renew their subscriptions, often by offering “special” deals that go away within a week or so. Or they may use other tactics to make giving up and sticking with the recurring bill easier.
But even though it can be tough to cancel your SiriusXM subscription, it might be necessary. You may need to cancel SiriusXM radio because:
- You can no longer afford SiriusXM.
- You don’t listen to the music offered by SiriusXM.
- Do you want to try out a different service instead?
- Your trial is about to expire, and you don’t want to be billed by accident.
- You signed up for the wrong SiriusXM subscription by accident.
- Any other reason?
Let’s break down how to cancel SiriusXM quickly and easily.
| SiriusXM Product | Cancel by Phone? | Cancel Online? |
| SXM App | Yes | Yes |
| SXM Satellite Radio (car radio) | Yes | Sometimes |
| SXM through third-party | No | Yes |
How to Cancel SiriusXM by Phone
By law, SiriusXM must let you cancel your satellite radio subscription by phone. This is one of two ways to cancel the satellite SiriusXM service instead of the online radio service, which is done entirely online.
To cancel SiriusXM satellite radio by calling, follow the below steps:
- Call 1-888-539-7474
- When you connect to a company representative, tell them you want to cancel your service.
- The live agent will ask why you’re canceling and ask if they can provide a quick solution.
- Say “no” and refuse to elaborate – the longer you talk, the greater the likelihood you’ll be convinced to keep your subscription even if you don’t want it.
- The agent should eventually confirm your cancellation and tell you when your subscription time is set to run out.
Note that all live agents for SiriusXM satellite service are available between 8 AM and 11 PM from Monday to Sunday. On Sundays, agents are only available until 8 PM.
For the best results, try to avoid calling to cancel your service close to closing time. The agent on the other end of the line might put you on hold and try to avoid speaking to you until they close, at which point you’ll have to call the next day again.
Canceling SiriusXM Without Calling
If you want to cancel your SiriusXM online radio service (also called the SXM App), you can do so without having to contact a live agent. However, you can still contact a live agent and cancel your SiriusXM online radio service if you desire.
Recently, SiriusXM introduced a new chat option to let you converse digitally with an agent to cancel your SiriusXM satellite subscription instead. To cancel SiriusXM online radio without calling:
- Go to SiriusXM.com
- Sign in to your account
- Click “Manage Your Account”
- Select “Change Billing Info”
- Click “Cancel Service”
At this point, you can finish canceling your SiriusXM online radio service if that’s the only service you need to remove. If you want to cancel your SiriusXM satellite service, continue to step 6.
- A window should appear and allow you to either call SiriusXM or speak to a live agent online.
- Click “Chat with an Agent”
- A chatbot will pop up and offer several options
- Type “Cancel” into the text window.
- A live SiriusXM agent should appear within a couple of minutes
- Greet them and type that you wish to cancel your SiriusXM satellite subscription or free trial
- They may try to get you to stay with the company, but simply repeat that you want to cancel your subscription until they accept
- The agent may also try to get you to speak to a representative on the phone. Say “no” and repeat that you wish to cancel your service.
- They will tell you how much longer you have for your satellite radio service, then log off.
Canceling SiriusXM if You Live in California
If you’re a Californian, you have an extra option: you can cancel your SiriusXM satellite radio service without calling if you tell the agent that you’re from California. It doesn’t matter if you’re actually from California or if your billing address reflects this. The company is required to cancel your online and satellite subscriptions through an online chat interface no matter what due to a 2018 law.
If you signed up for a SiriusXM satellite trial online, you could also cancel the trial online. Remember, this option is only available if you live in California or claim to live in California when chatting with a SiriusXM agent through online chat.
Learn How to Quickly Cancel Your SiriusXM Free Trial Before Being Billed
Lots of folks give SiriusXM’s online or satellite radio services a try using free trials. But as with all free trials, you’re required to provide SiriusXM with your billing information before you can enjoy the radio. This allows the company to bill you automatically as soon as the trial expires.
To avoid being billed, you’ll need to cancel your new SiriusXM subscription before the trial expires. You can cancel SiriusXM’s online radio service online using the step-by-step process above. If you want to cancel your SiriusXM satellite radio service before your free trial expires, you’ll need to follow these steps:
- Go to SiriusXM.com
- Log in to your account
- Click “Manage Your Account”
- Select “Change Billing Info”
- Click “Cancel Service”
The website may require you to talk with an agent through an online chatbox. Then follow the process described above and repeat that you want to cancel your service as many times as necessary.
If you call an agent using SiriusXM’s phone number, you’ll speak with a live agent and may receive a special bonus offer for your upcoming subscription renewal.
What if You’re Subscribed to SiriusXM Through a Third-Party?
SiriusXM subscriptions are available through third-party companies, notably Apple and Android. According to SiriusXM’s terms and conditions, any subscriptions you agree to through third-party companies must also be canceled through those companies, not SiriusXM itself.
For example, if you got your SiriusXM subscriptions are an Apple product, you’ll then have to contact Apple to cancel your subscription.
Canceling Through Apple
The SiriusXM app can be purchased and downloaded on iOS devices like iPhones. If you need to cancel SiriusXM through Apple, follow the step-by-step process below:
- Go to “Settings” on your Apple device.
- Tap your name at the top of the device screen
- Click “Subscriptions”
- Choose the SiriusXM App
- Tap “Cancel Subscription”
Fortunately, Apple is usually very quick and easy about canceling subscriptions. This should be all you need to do, and you’ll see the subscription vanish from your next billing cycle.
Canceling Through Android
Android’s Google Play Store also allows you to sign up for the SiriusXM app on Android devices. The procedure to cancel your SiriusXM through Android is pretty similar.
- Go to play.google.com
- Sign in to your Google account.
- Click “My Subscriptions,” which should be on the left-hand side of the screen.
- Select SiriusXM App
- Click “Manage,” then “Cancel Subscription.”
- A confirmation will appear – click “Yes.”
Summary
Ultimately, canceling your SiriusXM subscription is relatively straightforward, and there are multiple routes you can take. But it’s essential to understand how to cancel your SiriusXM radio subscription promptly when needed so you aren’t billed unnecessarily and don’t pay for radio services you don’t use.
Alternatives to SiriusXM Radio
Here are a few good alternatives if you’re interested in trying something new or looking to expand your listening options.
| Service | Brief Description |
| Spotify | Spotify is a popular music streaming service offering access to millions of songs, podcasts, and curated playlists. It supports both free and premium subscription plans with ad-free listening and offline mode for premium users. |
| Pandora | Pandora is an internet radio service that generates personalized programs based on the music tastes of its customers. Users can discover new musicians, make personalized radio stations, and access a large song library. It provides both free and paid plans. |
| Apple Music | Apple Music is an Apple Inc. music streaming service that offers access to millions of songs, tailored playlists, and exclusive content. It provides an intuitive user experience for iOS users and enables a premium subscription model. |