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How to Cancel Curology – Fast and Easy

By Kyle Kapper

Updated Sep 30, 2023

Cancel Curology

    In today’s fast-paced world, subscription-based services catering to our unique needs and preferences are becoming increasingly popular – from meal kits to educational resources to health and wellness. Curology is a subscription service offering personalized skincare solutions conveniently delivered to your doorstep. However, as effective and convenient as it may be, the membership could become redundant. The chances are that, at a point, you’ll start wondering how to cancel Curology seamlessly.

    Boasting a clinically-proven approach, Curology creates custom product formulas to address individual skin conditions, such as dark spots, acne, rosacea, and aging. Led by a team of dermatologists, Curology delivers personalized solutions to over 4 million subscribers, and 93% of users report the effectiveness of the treatment.

    However, the reality of financial constraints or unmet expectations may prompt some to reconsider their subscription. Whether the cost is too steep or the results fall short of your goals, it’s crucial to know how to cancel your Curology subscription efficiently. Fortunately, the process is straightforward and designed with user convenience in mind. In this guide, we’ll walk you through the various methods to cancel your Curology subscription. Read on to learn more about navigating this process and making an informed decision for your skincare journey.

    What Are Curology Pricing Options and Offerings?

    Curology offers a range of pricing options and products tailored to suit your skincare needs. As a member, you can customize your box with various products and pay per shipment. New members can enjoy a trial offer that includes a 30-day supply of a personalized prescription formula and other products designed for their specific skin goals.

    After the trial, you’ll transition to full-size products with the option to add or remove items from your box anytime. Remember that you’ll continue receiving the same products as in the trial period but in full size. If you want to change them, you have to do it at least two days before the date of your next shipment.

    With a Curology subscription, you are charged by shipment, which is every two months. Note that there’s a minimum commitment level of $39.90 per 2 months, which includes free shipping and tax when relevant. Take a look at the table below to get a better idea of the Curology pricing and offerings.

    Curology Line

    Curology LinePrice per 2 monthsWhat’s included?Additional Products to choose from and the extra payment per shipment
    Custom FormulaRx$59.90– Full-size personalized FormulaRx delivered every 2 months – Free Shipping– Acne Cleanser (shipped every 2 months) +$12.00/shipment + free shipping – Cleanser and moisturizer set: +$20.00/shipment – Acne body wash: +$12.00/shipment – Emergency spot patches: +$4.95/shipment – Lip balm: +$4.95/shipment – Micellar makeup remover: +$8.00/shipment – Sunscreen: +$14.00/shipment
    Curology Future-ProofRx$59.90– Full-size personalized Future-ProofRx delivered every 2 months – Free Shipping

    Your Curology membership includes an initial skin assessment, Custom Formula every 60 days, and one consultation credit per shipment received. Consultation credits allow for one-on-one conversations with your provider and don’t expire. If you need additional consultation credits, they can be purchased for $10 each. To cancel or change your payment information, visit your Payment page. For any other questions or concerns, reach out to the Curology team at

    Why Should You Cancel Curology Subscription?

    There are various factors behind the decision to cancel your Curology subscription. Naturally, each individual’s experience with the service can differ, leading to varying personal preferences and considerations. Some common reasons for canceling a Curology subscription include the following:

    • Trying the free trial but realizing the product does not meet your needs and expectations 

    • Not making full use of the products, which means the subscription is actually an unnecessary loss of resources

    • Not seeing desired results despite using the products for an extended period and even experiencing adverse effects on the skin, which is likely to cause disappointment.

    • Needing to reduce expenses and spending, as financial situations may change over time

    • Losing interest in the products, possibly due to a shift in skincare needs or goals

    As demonstrated, the reasons for canceling a Curology subscription can vary significantly from person to person. Ultimately, the decision to cancel depends on the individual’s experience with the products and whether they align with their skincare objectives and financial constraints.

    How to Cancel Curology Subscription Online

    • Navigate to the official Curology site.

    • Log in to your account.

    • Navigate to your payments page using the dropdown menu.

    • Select “I want to cancel” on the page’s bottom.

    • Fill out your answers to the follow-up questions, including a reason for unsubscription.

    • Confirm the cancellation.

    After completing the steps above, your subscription shall be terminated, and you’ll receive a confirmation email.

    How to Cancel Curology Subscription via Email

    1. Write a brief email requesting a subscription cancellation.

    2. Provide a clear reason for your cancellation.

    3. Include account details, such as your name and email address.

    4. Email your message to

    Note that after sending the email, Curology may send you a reply offering incentives, aiming to make you reconsider your decision. In case you are 100% certain you want to end your membership, ignore the email and confirm your unsubscription.

    Frequently Asked Questions 

    If I Cancel My Subscription, Can I Get a Curology Refund?

    Curology does not offer refunds for canceled subscriptions. However, if you have any concerns about your subscription or products, you can contact their Success team via email for assistance.

    Can I Pause My Curology Subscription Instead of Canceling It?

    Yes, if you wish to postpone your next scheduled shipment, you can pause your account. However, note that pausing your account will not cancel your subscription.

    Do I Need to Call Curology to Cancel My Subscription?

    No, you do not need to call Curology to cancel your subscription. You can easily cancel it online by following the steps outlined above or via email.

    Can I Return or Exchange Curology Products? 

    Unfortunately, Curology does not accept returns or exchanges. Once you have received a shipment of Curology products, they cannot be returned, refunded, or exchanged for a different formula.

    What Should I Do to Avoid Receiving My Next Shipment of Curology Products? 

    If you wish to avoid receiving a shipment, contact Curology’s Success team or manually adjust your next shipping date at least two business days before your next shipment is scheduled to process. 

    Can I Cancel a Shipment After It Has Been Processed? 

    Unfortunately, a shipment cannot be canceled once processed. It is essential to make any necessary changes to your next shipping date. You can also contact the Success team before a shipment is processed to avoid receiving unwanted products.

    Where Can I Find Information About My Next Shipping Date? 

    Your next shipping date is always available on your Shipping Page. It is important to keep track of your shipping dates to make any necessary changes or cancellations before a shipment is processed.

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