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How to Cancel DashPass: A Step-by-Step Guide

By Kyle Kapper

Updated Sep 30, 2023

Cancel DashPass

    DashPass is a subscription-based service offered by DoorDash, an on-demand food delivery company connecting local restaurants with local consumers. Available in the U.S. and Canada only, DashPass offers subscribers various benefits, such as reduced service fees and free delivery on eligible orders. 

    With more than 15 million subscribers and more than 390,000 eligible partnered restaurants, DashPass has become a popular food delivery service. It may be a fantastic option for many consumers, but there are drawbacks that can make you decide to cancel DashPass. 

    This guide will walk you through canceling your subscription using the DoorDash app and website. Let’s start by discussing the subscription fees and offerings of DashPass. 

    The Cost and the Benefits of DashPass Membership

    DashPass offers unlimited deliveries of food free of delivery fee from a great number of eligible restaurants provided your order exceeds $12 (or even $10 if you’re in Dallas, Los Angeles, or Orange County, for instance). The service comes with two pricing options to choose from:

    • Monthly Plan: The Monthly Plan costs $9.99 per month and provides flexibility as you can cancel anytime without any long-term commitment.

    • Annual Plan: The Annual Plan costs $96 per year, which is equivalent to $8 per month. With this plan, you save more upfront by committing to a full year of membership.

    Except for $0 delivery fees on eligible orders, by subscribing to either of these plans, you will receive DashPass benefits, such as reduced service fees, priority customer support, and exclusive DashPass-only promotions. In addition, you can enjoy free delivery from an eligible grocery store on orders of over $25.

    Monthly$9.99 per month$0 delivery fees Reduced service fees Priority customer support Exclusive DashPass-only promotions
    Annual$96 per yearEverything in the monthly plan Save $24 per year

    Now that we’ve discussed the benefits subscribers get, let’s look at the reasons for unsubscribing from DashPass.

    Why Should You Cancel DashPass?

    First of all, if you live where DashPass doesn’t operate or you’re planning to move to such a location, naturally, you don’t need to pay for membership. In addition, not all restaurants meet the criteria of the service, so if your favorite restaurant is not eligible or there are no eligible restaurants near your location, obviously, DashPass is not a perfect fit for you, and you’d better end your subscription.

    Also, in case your monthly delivery fee equals the monthly fee of $9.99, or your favorite restaurant offers free delivery of your orders, there’s no point in subscribing to the DashPass service. On the other hand, not all orders are eligible to be delivered to your doorstep. So, if you have considerations about the delivery of your orders, terminating your DashPass subscription is a better option for you.

    Once you start planning to unsubscribe from the platform, it’s vital to remember to unsubscribe at least a day before your next-scheduled subscription renewal date to eliminate the chances of unexpected charges for the next billing period. 

    Now, let’s go through the steps you need to take to end your DashPass subscription.

    How to Cancel DashPass via the Mobile App

    1. Open the DoorDash app on your mobile device.

    2. Tap your account icon located in the top left corner of the screen.

    3. Navigate to “Manage DashPass.”

    4. Hit “End Subscription.”

    5. Confirm your decision by tapping “End Subscription” again.

    How to Cancel DoorDash DashPass Through the Desktop Website

    1. Visit the DoorDash website and log in to your account.

    2. Locate your account icon in the top left corner of the screen and click on it.

    3. Select “Manage DashPass.”

    4. Choose “End Subscription.”

    5. Confirm your decision by clicking “End Subscription” again.

    Learn to Cancel DashPass with a Phone Call

    If you prefer a more direct way, you can cancel your DashPass subscription by speaking to a representative. Before making the call, get ready with your details, such as your username or email address associated with your DoorDash account. The representative may require this information to verify and process your cancellation request. 

    Next, follow these steps to cancel your subscription via phone:

    1. Dial DoorDash customer support at (855) 973-1040.

    2. Request to speak with a company representative.

    3. Once connected, inform the representative that you’d like to cancel your DashPass subscription.

    The representative is authorized to process your cancellation request immediately. This method is an excellent alternative if you are uncomfortable canceling your subscription using the app or website.

    Once you’ve completed either of these processes, you will receive a confirmation email stating that your DashPass subscription has been terminated. 

    Frequently Asked Questions

    How Do I Cancel My DashPass Subscription?

    You can cancel your DashPass subscription using one of three methods:

    1. Mobile App: Open the DoorDash app -> account icon -> “Manage DashPass” -> “End Subscription,” and confirm your decision.

    2. Desktop Website: Login to your DoorDash account, -> account icon -> “Manage DashPass” -> “End Subscription,” and confirm your decision.

    3. Phone Call: Dial (855) 973-1040, speak with a company representative, and inform them of your desire to cancel your subscription. 

    When Should I Cancel My DashPass Subscription to Avoid Paying the Subscription Fee for the Next Period? 

    You must unsubscribe at least a day before your next date for your subscription renewal. For example, if your renewal date is February 10, you have to cancel by 11:59:59 pm PT on February 9.

    What Happens to My DashPass Benefits After I Cancel My Subscription? 

    Your DashPass benefits will remain valid until your current billing period ends. However, if you cancel during your trial, all the perks and benefits that come with the DashPass subscription will be terminated right away.

    How Do I Know If My DashPass Subscription Has Been Successfully Canceled? 

    After you’ve ended your subscription, you’ll be notified in the DoorDash app and sent a confirmation email indicating that your DashPass membership has been terminated.

    Can I Cancel the Annual Plan and Get My DashPass Refund?

    You may be eligible for a refund if you cancel your DashPass subscription within the first 48 hours of your first subscription period. Otherwise, you cannot get a refund for the remaining period of your Annual Plan. Once you cancel your DashPass membership, you can still use your benefits until the end of the billing period.

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