How to Cancel Factor Meals [2023 Guide]
With our fast-paced daily routine, meal delivery has become a preferred option for many Americans. What’s more, there is a wide range of providers to choose from. Focused on healthy food and special dietary requirements, Factor is a popular choice. However, if you’ve decided to take up cooking or simply switch to another service, you may be wondering how to cancel Factor Meals.
If you’re reading this, you’re probably one of the 2.1 billion users of meal delivery services, familiar with the convenience and variety they offer. Factor, a health-focused meal delivery subsidiary of HelloFresh, has been gaining traction for its nutritious, ready-made meals tailored to suit various dietary needs. Designed by registered dietitians and expert chefs, Factor’s single-serving dishes cater to individuals with active lifestyles, specific diets, or those simply seeking a quick yet wholesome meal option.
As circumstances change, you may find yourself wishing to cancel Factor meals. In this article, we’ll walk you through the cancellation process so you can make sure you’ll end your subscription seamlessly without being overcharged.
Ready to unsubscribe from Factor? Take your coffee, and let’s start with some insights into the subscription plans, costs, and offerings.
Why Cancel Factor Meals: The Cost of Subscription
Whether you’re a busy professional, a fitness enthusiast, or just someone looking for a no-fuss, healthy meal alternative, Factor can cater to all your needs. Factor’s menu features fresh, single-serving meals crafted by culinary experts and registered dietitians to ensure nutritional balance.
With convenient, perfectly portioned, and ready-to-eat meals, subscribers can avoid food waste and overeating while enjoying delicious, nutrient-rich meals in just minutes. Factor’s offerings are ideal for those who lack time or cooking skills or who simply wish to focus on other pursuits, like fitness goals or home organization.
The service offers five preferences:
Chef’s Choice
Keto
Calorie Smart
Vegan & Veggie
Protein Plus
Subscribers can choose from eight subscription plans depending on the weekly number of meals priced between $80.94 and $197.82. Note that the menu changes on a weekly basis, so subscribers enjoy a varied and diverse diet. Also, all weekly meals are delivered boxed together on a day selected by the user.
Let’s summarize Factor’s offerings and fees:
| Number of meals per week | Box Price | Price per serving |
|---|---|---|
| 6 | $80.94 | $13.49 |
| 8 | $103.92 | $12.99 |
| 10 | $124.90 | $12.49 |
| 12 | $143.88 | $11.99 |
| 14 | $160.86 | $11.49 |
| 18 | $197.82 | $10.99 |
No matter how good the food and the service are, various factors may make you change your mind and look to end or pause your subscription. Whether you look to optimize your budget, start cooking yourself, or change the service, note that it is easy and straightforward to cancel Factor Meals delivery, and it can be done at any time.
However, keep in mind that any order already processed cannot be modified or canceled. Orders are processed immediately after the weekly cutoff, which is 11:59 pm CT on Wednesdays, for delivery the following week.
How to Cancel Factor Meals on a Desktop or Laptop Computer
Log In to Your Account
Access your Factor Meals account by logging in with your credentials.
Access Your Account Settings
Click on the person icon in the upper-right corner of the webpage to access your account settings.
Navigate to “Plan Settings”
Click on “Settings.” If this does not bring you to the “Plan Settings” page, click on the dropdown arrow and choose “Plan Settings.”
Deactivate Your Plan
Locate the “Status” section and select “Deactivate My Plan.”
Provide a Reason for Cancellation
Choose your reason for canceling your subscription from the available options.
Complete the Cancellation Process
Click on “Deactivate Now” to finalize the cancellation of your Factor Meals subscription.
Cancel Factor Meals on Mobile Web (Phone or Tablet)
Log In to Your Account
Access your Factor Meals account by logging in with your credentials on your phone or tablet.
Access the Main Menu
Tap on the horizontal lines in the upper-right corner of the webpage to access the main menu.
Access “Plan Settings”
Select “Settings” in the main menu. If this does not take you to the “Plan Settings” page, tap on the dropdown arrow and choose “Plan Settings.”
Deactivate Your Plan
In the “Status” section, scroll down and tap on “Deactivate My Plan.”
Provide a Reason for Cancellation
Choose your reason for canceling your subscription from the available options.
Complete the Cancellation Process
Tap on “Deactivate My Plan” to finalize the cancellation of your Factor Meals subscription.
How to Cancel Factor Meals Subscription via Email
Compose an Email
Send an email to Factor’s customer support team at help@factor75.com using the email address associated with your Factor Meals account.
Set the Email Subject
In the subject line, write “Cancel My Subscription.”
Provide Necessary Details in the Email Body
In the main content of the email, make sure to provide the following details to streamline the cancellation process:
The full name used when signing up for Factor Meals
The email address used for registration
The delivery address
Your reason for canceling
Providing this information helps minimize back-and-forth emails with customer support.
How to Stop Factor Meals Subscription via Phone
Get Ready for the Call
Be sure to gather the following information beforehand:
The full name used when signing up for Factor Meals
The email address used for registration
The delivery address
Your reason for canceling
Call Factor Customer Care
Dial (888) 573-5727 to reach Factor’s Customer Care team. Remember that they are available via phone between 6 am and 11 pm ET on weekdays and between 7 am and 7 pm ET on weekends.
Speak to a Representative
Explain that you want to cancel your account and provide the necessary information they request to confirm the deactivation process.
Frequently Asked Questions
How Do I Cancel My Factor Meals?
You can cancel your subscription at any time by emailing help@factor75.com, calling (888) 573-5727, or logging onto your Factor account.
Will I Be Charged for Deactivating My Factor Meals Subscription?
No, you will not be charged for deactivating your subscription. However, it’s important to note that you won’t be eligible for any prorated refunds for the remaining portion of your current subscription period.
What Happens If My Payment Details Change?
If your payment details change, your card provider may provide Factor Meals with the updated payment information. Factor Meals reserves the right to use these updated details for future charges to help prevent any interruption in the delivery of service.
What Happens If Factor Meals Does Not Receive Payment Upon Renewal?
If payment is not received from your payment provider upon renewal, you are responsible for settling all amounts due on your account. Factor Meals may choose to suspend or terminate your subscription and continue trying to charge your payment provider until they receive payment. Once payment is received, your account will be reactivated, and your new subscription commitment period will commence from the day payment was received.
