Learning how to cancel a Hims subscription can become important for customers of the San Francisco-based telehealth company, Hims.
Launched in 2017, Hims has risen rapidly as a prominent telehealth company, providing an array of prescription and nonprescription treatments primarily for male health concerns. From hair loss and ED treatments to psychiatry assessments and therapy sessions, Hims offers a comprehensive suite of services under a subscription model.
Despite its wide range of products and claimed free consultations, the company has also faced criticism for unclear pricing and customer service issues. Moreover, as with every subscription-based service, users need to be able to navigate cancellations effectively.
Whether you want to unsubscribe from Hims due to dissatisfaction with the service or simply a desire to pause or end the subscription, you should be provided with a straightforward cancellation process. This guide offers clear and concise instructions on how to cancel your Hims subscription, options for pausing your subscription, and insights into Hims’ refund policy.
Let’s start by discussing Hims offerings and fees in more detail.
What Is Hims?
Hims is designed to provide convenient and discreet access to treatments for conditions like erectile dysfunction, hair loss, and skin concerns through a streamlined online subscription process. Users go through an initial online assessment and, if approved, receive treatments delivered to their doorstep.
Hims Offerings and Fees Overview
Hims provides virtual medical treatments and advice for a range of health issues. The company’s offerings include products and services for sexual health, hair loss, skincare, and mental health. Below we provide an overview of Hims’ offerings and their associated fees.
Sexual Health Products
Hims offers several products for treating sexual health issues like erectile dysfunction (ED) and premature ejaculation. Key products include:
| Product | Form | Price |
| Sildenafil/Viagra | Tablets | Starts at $3 for generic and $139 for brand |
| Tadalafil/Cialis | Tablets | $82 per month for generic, $958 per month for brand |
| Stendra | Tablets | Starts at $59 |
Hair Loss Products
Hims offers several products to address hair loss, including:
| Product | How it Works | Price |
| Finasteride and Minoxidil Spray | Treats hair loss and may block DHT production | Not available on the website |
| Oral Finasteride | May block DHT production | Not available on the website |
| Biotin Gummies | Formulated to thicken hair | $16 |
| Thickening Shampoo | Removes sebum, promotes new hair growth | $19 |
| Minoxidil Foam and Solution | Promotes thicker-looking hair | Starts at $15 |
Skin Care Products
Hims offers various skin care products, including:
| Product | How it Works | Price |
| Custom Anti-Aging Cream | Reduces visible signs of aging | No information available |
| Good Night Wrinkle Cream | Reduces puffiness, the appearance of wrinkles and fine lines | $24 |
| Vitamin C Serum | Softens skin, reduces wrinkles | $33 |
| Everyday Moisturizer | Hydrates the skin | $18 |
Medical Treatment Services
Hims also provides virtual primary care and mental health treatments. These services allow patients to discuss health symptoms and treatments without needing an in-person appointment. If a Hims healthcare professional deems a prescription beneficial, they’ll send it to the patient’s local pharmacy. The costs of these services vary based on individual needs and consultations.
Note that prices are subject to change, and it’s best to check the Hims website for the most up-to-date information.
Why Cancel Hims Subscription
Despite its diverse healthcare products, Hims has some notable drawbacks.
- Customers have reported difficulties communicating with customer service and have found the lack of clear pricing for all products inconvenient and potentially costly.
- Some of Hims’ medications are more expensive than competitors, and delivery times can be longer.
- Not all products are FDA-approved, which could be a concern for those seeking regulated treatments.
- Lastly, Hims’ low customer review rating on the Better Business Bureau suggests potential issues with overall customer satisfaction and service quality.
Whether due to these factors or since you just don’t need Hims’ products, you may start asking, “How do I cancel my Hims subscription?” You’ll find the answers right in the next section, so keep reading.
How to Cancel Hims Subscription via Their Website
Step 1: Access Hims’ Official Website
Start the cancellation process by visiting the Hims official website.
Step 2: Sign In to Your Account
Fill in your email and password to log in to your Hims account.
Step 3: Find Your Subscriptions Tab
Once you’ve successfully logged in, find and click the “Manage” button.
Step 4: Navigate to the “Get Help” Section
In the subscription details area, scroll until you find the “Get Help” button. Click on it to display a drop-down menu.
Step 5: Initiate the Cancellation Process
From the drop-down menu, select “Cancel Subscription” and follow the prompts to confirm your decision.
Step 6: Check for a Cancellation Confirmation Email
A confirmation email should be sent to your inbox once your cancellation has been processed successfully. Make sure to verify this to confirm that your subscription has been canceled.
If the “Cancel Subscription” option is not visible, contact Hims’ customer support for assistance.
How to Cancel Hims Subscription by Reaching Out to Customer Support
If you prefer speaking to a customer service agent, you can end your subscription by getting in touch with Hims’ customer service.
Step 1: Ready Your Account Information
Before making the call, have your account details, such as your name, email address, and any relevant billing information at hand.
Step 2: Dial Customer Service
Reach out to Hims customer service by dialing 1-800-368-0038. Their lines are open from 5 a.m. to 8 p.m. PST.
Step 3: Inform About Your Desire to Cancel Hims Subscription
Once connected with a customer service representative, express your wish to cancel your subscription and provide the necessary account information.
Step 4: Await Cancellation Confirmation
After successfully canceling your subscription, a confirmation email will be sent to you. Make sure to receive this email as a confirmation that your request has been successfully processed.
How to Cancel Hims Subscription via Email
Step 1: Write Your Cancellation Email
Compose an email expressing your desire to cancel your Hims subscription. Be sure to include your subscription details, a suitable reason for cancellation, and your contact information.
Step 2: Send Your Cancellation Email
Email your cancellation request to Hims’ official support email, support@forhims.com.
Step 3: Await Cancellation Confirmation
Once they process your request, you should receive a confirmation email for the cancellation of your Hims subscription.
Frequently Asked Questions
How to Cancel My Hims Subscription?
You can cancel your subscription by logging into your account, going to your subscription, selecting “Get Help,” and canceling your subscription. Alternatively, you can call customer service at 1-800-368-0038 or send an email to support@forhims.com.
Can I Get Hims’ Refund?
Hims does not guarantee refunds if an order begins processing before your cancellation request. To avoid complications, it’s recommended to cancel at least 48 hours before your next order date.