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How to Cancel IdentityIQ: Easy-to-Follow Guide

By Kyle Kapper

Updated Sep 30, 2023

Cancel IdentityIQ

    If you’re wondering how to cancel IdentityIQ services, this comprehensive guide is just for you. IdentityIQ, a US-based identity theft protection company, offers robust credit monitoring and identity theft insurance, inclusive of family coverage. 

    Established in 2019, IdentityIQ provides several unique advantages, including up to $1 million in recovery insurance and 100% US-based customer service. With close to 42 million Americans falling victim to identity fraud, opting for an IdentityIQ subscription is a viable way to address the ever-growing identity security concerns

    However, chances are you may start considering discontinuing your subscription, switching to another service, or simply considering such spending redundant. So, should you find yourself underutilizing the service or unimpressed by its offerings, canceling your subscription might be the next logical step. 

    This article will elucidate the simplest and fastest methods to cancel an IdentityIQ subscription, ensuring you’re not left paying for a service you no longer require. Whether it’s the financial implications or a shift in your needs, we’re here to guide you through the cancellation process, making it as seamless as possible.

    Let’s dive right into some details of the IdentityIQ services.

    IdentityIQ Subscription Plans: Overview and Cost

    IdentityIQ offers a range of subscription plans, each designed to provide a different level of identity theft protection and credit report monitoring. Here’s a breakdown of the different plans and what they offer:

    • The Secure Max plan is IdentityIQ’s most comprehensive offering, providing a wide array of services designed to protect your identity and monitor your credit.

    • The Secure Pro plan offers a balance of affordability and functionality.

    • The Secure Plus plan provides a basic level of protection and monitoring at a lower price point.

    Regardless of the plan you’ve chosen, IdentityIQ aims to provide a level of protection that meets your needs and budget.

    PlanPricingKey Features
    Secure Max$29.99/monthMonthly 3-Bureau Reports & Scores$1 Million ReimbursementScore Change AlertsCredit Score Simulator & Tracker$25K ID Theft Insurance
    Secure Pro$19.99/monthBiannual 3-Bureau Reports & Scores$1 Million ReimbursementScore Change Alerts
    Secure Plus$9.99/monthAnnual 3-Bureau Reports & Scores$1 Million Reimbursement
    Secure Plan$6.99/monthBasic Protection and Monitoring

    Regardless of your reasons to cancel IdentityIQ – whether it’s because you feel that you’re not fully utilizing the service, considering a switch to a different provider, or simply not satisfied with IdentityIQ’s offerings – the good news is that the cancellation process is relatively straightforward

    How to Cancel IdentityIQ Through Their Website

    Step 1: Visit the IdentityIQ Website

    Start your cancellation process by visiting the official IdentityIQ website. Once the page has loaded, you’ll find yourself on the home page of IdentityIQ, ready to begin the cancellation process.

    Step 2: Log Into Your Account

    Now that you’re on the IdentityIQ home page, you’ll need to log into your account. Enter your email address and password – the same ones you used when you initially set up your IdentityIQ account

    Step 3: Find the “My Account” Section

    Once you’ve successfully logged into your account, you’ll be directed to your account dashboard. This is where you can see all the details of your account, including your current subscriptions. 

    To proceed with the cancellation, you need to find and click on the “My Account” section

    Step 4: Access the Subscription Management

    Within the “My Account” area, you should find an option to manage your subscriptions. Click on this to view the details of your current subscription.

    Step 5: Cancel IdentityIQ

    Click on the IdentityIQ subscription and follow the instructions to cancel it or turn off auto-renew. You might be asked to state your reason for canceling.

    Step 6: Await Confirmation

    Once the cancellation process is completed, you should receive an email containing a confirmation of your cancellation. This email serves as proof that the process has been completed successfully. Make sure to check your inbox to confirm this.

    How to Cancel IdentityIQ Subscription by Contacting Customer Service

    If you encounter any issues during the cancellation process or if you prefer speaking directly to a representative, you can also cancel your subscription by reaching out to IdentityIQ’s customer service department.

    Step 1: Prepare Account Details

    Before you contact customer service, gather your account details, such as your full name, email address, social security number, and any relevant billing information. This will help streamline the process when speaking with a representative.

    Step 2: Contact Customer Service

    You can get in touch with IdentityIQ’s customer service by calling their toll-free number: 1 (877) 875-4347

    Step 3: Request Cancellation

    Tell the customer service representative that you wish to cancel your subscription. Provide them with the necessary account details you have prepared in advance.

    Step 4: Receive Cancellation Confirmation

    After successfully canceling your subscription, you will receive a confirmation email. Ensure that you receive this email as proof that your request has been processed successfully.

    Frequently Asked Questions

    IdentityIQ Cancel Subscription Online: What’s The Process?

    Log in to your account, navigate to “My Account,” manage your subscriptions, and cancel

    What’s the IdentityIQ Phone Number to Cancel Subscription?

    Call customer service at 1 (877) 875-4347 for assistance.

    IdentityIQ Refund Policy: What Are the Conditions?

    IdentityIQ allows you to cancel your account at any given time. However, it’s important to note that there are no refunds provided for cancellations according to their policy. 

    What Should I Do If I Don’t Recognize IdentityIQ Charges?

    If you find charges related to IdentityIQ on your bank statement but don’t recall subscribing, contact IdentityIQ’s customer service immediately. They can help you review your account and resolve any issues related to unauthorized charges.

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