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How to Cancel Massage Envy Membership Anytime

By Kyle Kapper

Updated Sep 30, 2023

Cancel Massage Envy Membership

    Massage Envy is a chain of massage services. They are franchised, so if there is one in your area, you might be tempted to save money with a membership. But what happens when that membership isn’t being used, you are moving to a location without a Massage Envy, or you just don’t want to pay for it anymore? That’s when it’s time to learn how to cancel Massage Envy membership services. 

    Massage Envy Memberships: What You Can Expect

    With a membership, you get the following benefits:

    Every monthOne “free” 60-minute: – Massage – Total body stretch or – Customized facial
    DiscountsIf you don’t use one of your “free” sessions, they roll over and you can use them the next month.
    RolloversIf you don’t use one of your “free” sessions, they roll over, and you can use them the next month.

    It is important to note that your “free” sessions are covered in the monthly membership cost, and if you don’t use your rollovers within 60 days, they expire. 

    The prices can save hundreds of dollars annually, as compared to nonmember prices, but only if you use all of the services. These memberships are initially for one year, and they renew monthly thereafter. There are two forms of payment options for new memberships for the first year:

    1. Monthly payments

    2. Paid in Full

    If you pay for the entire membership up front (the first year of it), then you can use all of your benefits (12 massages or facials or stretches) immediately, at any time. If you pay monthly, then one is available each month. 

    Massage Envy Cancel Membership Options During The First Year

    If you are within the first year of your membership, the Massage Envy membership cancellation process is quite challenging. Like many franchises, the company requires one of two things to approve cancellation:

    1. You have a note from your primary care physician stating that you cannot receive massages OR

    2. You have proof that you have moved more than 25 miles away from the residence on file when you signed your original membership agreement, AND that move means you are more than 25 miles away from a Massage Envy location. 

    You cannot cancel your membership without meeting either of these requirements. However, you can certainly speak with your local franchise and hope they are willing to negotiate. 

    How to Cancel Massage Envy Membership After The First Year

    Things are much easier if you are beyond the first year of your membership and in the month-to-month phase. 

    How to Cancel Massage Envy Membership Plans Over The Phone

    You can call your local branch and ask for the Massage Envy cancellation form PDF then send it back to them. The form is very easy to fill out, and there aren’t any follow-up steps once you send it back. You can search Message Envy locations by clicking this link: Massage Envy Locations.

    How to Cancel Massage Envy Membership Plans in Person

    You can visit your local branch in person and request a cancellation. They will likely give you a printout of the cancellation form or email it to you to complete. 

    How to Cancel Massage Envy Membership Plans Via Email

    You can submit your request via email to the email address of your specific clinic. This email address is listed in your original membership document, on your branch’s website, or requested in person/on the phone. 

    Remember that each location is a franchise, so while there are some corporate rules, it can take up to ten days to process a cancellation, depending on how well-staffed the facility is.

    Other Things to Know

    I Figured Out How to Cancel my Massage Envy Membership But Was Still Charged?

    This is based on your originally signed payment terms and processing time. A facility can take up to 10 days to process your cancellation request. If you are charged on a monthly basis, and your cancellation is not processed prior to the next monthly charge, you will still be charged. 

    For example:

    • Tina signed a contract for membership on February 12th, 2022. 

    • In March 2023, she decided it was not worth it anymore since her favorite massage therapist had left. 

    • Tina initiated a Massage Envy cancelation process on March 1st. 

    • It was not confirmed for 10 business days, so she was still charged on March 12th for the monthly fee, but all other fees were stopped. 

    What Happens With Massage Envy Cancellation Unused Massages?

    Massage Envy has been on the receiving end of class action lawsuits because unused massages expire. Today, their terms are a bit clearer: You have 60 days from the time of cancellation to use any accrued but unused services, after which they expire, and you have no access to them. 

    TimeWhat happens
    If you are within the first year and you paid in full…You can still redeem any accrued but unused services within 60 days of cancellation.
    You can still redeem any accrued but unused services within 60 days of cancellationYou can still redeem any accrued but unused services within 60 days of cancellation
    If you are outside of the first year and you paid monthly…You can redeem any accrued but unused services within 60 days.

    Can I Get a Prorated Refund From Massage Envy?

    There is no way to get a refund from Massage Envy once you sign your membership. At best, you can cancel and use any accrued services within 60 days. This technically means you get what you pay for regardless; if you prepaid for a full year, you get up to 12 massages, facials, or stretches within 60 days (talk about relaxing), and if you paid monthly, you get whatever you already paid for. 

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