How to Cancel Onstar: Guide to Ending Your Membership

With a subscriber base exceeding 7 million users, OnStar has become a popular platform for accessing a wide range of services, including remote diagnostics, in-vehicle security, stolen vehicle assistance, navigation, and emergency services. While many people enjoy these benefits, you may decide to end your subscription. So, if you’re looking for information on how to cancel OnStar, we’ve got you covered.

In this article, we’ll explore the process of canceling your OnStar subscription, including the steps to take, cancellation fees, and options for contacting an OnStar Advisor. Whether you’re in the United States, Canada, or any other location where OnStar services are offered, this guide will provide you with the necessary information to cancel your OnStar subscription easily and in no time.

Why Cancel OnStar Services: The Cost of Membership

OnStar is a subscription-based service offered by General Motors (GM), providing its users with various safety, security, and connectivity features. Let’s take a closer look at the charges:

Whether you are not using the Onstar services to their full potential or dealing with a change in vehicle ownership, it’s important to know how to cancel your subscription. In the next section, we’ll walk you through the cancellation process in a user-friendly manner.

How to Cancel OnStar Services With an Advisor

Step 1: Prepare Your Account Information

Before you contact OnStar to cancel your service, gather the necessary information to make the cancellation process smoother and more efficient. This includes your account number, vehicle identification number (VIN), and personal details. 

Step 2: Choose Your Preferred Method of Contact

There are two primary methods to connect with an OnStar Advisor to cancel your service:

• Phone call: You can directly call the OnStar helpline at 1-888-466-7827. This toll-free number is available 24/7, so you can call at any time that suits you.

• OnStar button: Another option is to press the blue OnStar button located in your vehicle. By doing so, you will be instantly connected to an Advisor who can assist you with the cancellation process.

Step 3: Speak With an OnStar Advisor

Regardless of your chosen method, you will need to communicate with an OnStar Advisor to complete the cancellation process. 

When speaking with the Advisor, provide them with your account information and clearly state your intention to cancel your service. The Advisor may ask you additional questions to verify your identity and gather feedback about your decision to cancel.

Step 4: Confirm Your Cancellation

Once the Advisor has processed your request, they will provide you with a confirmation number or email. 

It is essential to keep this information as proof of your cancellation. If you do not receive a confirmation, follow up with OnStar to ensure your service has been successfully canceled.

Step 5: Check Your Billing Statement

After canceling your OnStar subscription, review your subsequent billing statement to ensure no additional charges are being assessed. 

If you notice any discrepancies, contact OnStar with your cancellation confirmation to resolve the issue.

How to Cancel OnStar Without Calling 

If you prefer not to call OnStar to cancel your subscription, you can send an email to initiate the cancellation process. 

This method may take longer than calling, but it can still be an effective way to reach an Advisor who can help you cancel your service. Follow these steps to cancel OnStar without calling:

Draft a Cancellation Email

Compose an email to socialmedia@gm.com with the subject line “OnStar Cancellation Request.” In the body of the email, clearly state your intention to cancel your OnStar service. 

Include your full name, account number, VIN, and any other relevant details that may be necessary for the Advisor to verify your identity and process your cancellation request.

Provide a Reason for Cancellation (Optional)

While it is not mandatory, you may wish to include a brief explanation of why you are choosing to cancel your OnStar subscription. This feedback can help OnStar improve their services and better understand their customers’ needs.

Send the Email 

Once you have drafted your cancellation email, double-check that all necessary information is included, and then send the email to socialmedia@gm.com.

Await a response from an OnStar Advisor

Due to the nature of email communication, it may take longer for an Advisor to respond to your request compared to calling or using the in-vehicle blue OnStar button. Be patient, and monitor your email for a response from an OnStar Advisor.

Confirm Your Cancellation

When an Advisor replies to your email, they may ask for additional information or confirmation before processing your cancellation. Provide any requested information and follow any further instructions provided by the Advisor. 

Once your cancellation has been processed, you should receive a confirmation number or email as proof. Keep this information for your records.

How to Cancel OnStar Online (Only for California and Vermont Residents)

For California and Vermont residents, an additional method is available to cancel your OnStar subscription online. 

Access Your Account 

First, visit the OnStar website and sign in to your account using your login credentials. 

Navigate to the “My Plans” Section 

Once logged in, locate the “My Plans” section on the website. This page will display information about your current OnStar subscription and give you an overview of the services included in your plan.

Initiate the Cancellation Process

Locate the cancellation prompts on the screen. Follow the instructions provided to start the process of canceling your OnStar subscription.

Provide Required Information 

As you proceed with the online cancellation process, you may be asked to enter certain details, such as your account number and VIN, to verify your identity. 

Additionally, you might be prompted to answer a few questions about your reasons for canceling your subscription.

Complete and Confirm the Cancellation 

After submitting the necessary information, your online cancellation request will be processed. You should receive a confirmation number or email as proof of your cancellation. Make sure to keep this information for your records.

Frequently Asked Questions

How Do I Cancel OnStar?

To cancel your OnStar service, you can choose from the following options:

• Call the OnStar helpline at 1-888-466-7827

• Press the blue OnStar button in your vehicle to connect with an Advisor

• Send an email to socialmedia@gm.com with your cancellation request

Regardless of your chosen method, you will need to provide your account information and communicate with an OnStar Advisor to complete the cancellation process.

Can I Receive a Refund for My OnStar Subscription?

If you’ve recently canceled your OnStar service and are within the previous 30 days of your billing cycle, you might qualify for a prorated refund. The refund will be calculated based on the unused portion of your subscription during that period.