How to Cancel InstaCart Subscription in a Minute

We all know how mundane daily and weekly grocery shopping can be, particularly when combined with a busy workday and household chores. It’s not surprising that on-demand doorstep delivery services are growing in number and popularity. With 11% and 23% of U.S. adults ordering groceries online in 2019 and 2021, respectively, the number of people using this way of food shopping has doubled. 

If you’re among these 56 million Americans, you’ve already experienced the benefits of ordering your groceries online. You can place your order 24/7 - while still in bed or late at night when you realize you’ve run out of biscuits for your morning tea. It’s even easier when you subscribe to a grocery home service like InstaCart, Walmart Grocery, or FreshDirect. 

However, after some late arrival, misdelivery, or receiving poor-quality food items, you may find yourself wondering if the investment in such membership is good enough to keep paying for. Our easy-to-follow guide will walk you through all the steps required for hassle-free InstaCart membership cancellation.

What Is Instacart?

InstaCart is a grocery delivery service and app launched in 2012. Currently, it collaborates with many major grocery store chains to provide same-day delivery in various areas around the U.S. and Canada.

With the global outbreak of Covid-19 and the subsequent lockdown, InstaCart became an essential service for many people. In 2020, their profits jumped by 229.7% compared to 2019, totaling $23.42 billion.

Instacart Membership Plans and Prices

The facultative InstaCart paid subscription service is called InstaCart Express. InstaCart Express membership costs depend on the subscription plan the user chooses the first time. These fees are as follows:

Express membership typeCostTotal yearly cost
Monthly$9.99/month$119.88
Annual$99/year$99

Signing up for the InstaCart Express membership gives subscribers access to better deals than those available to an ordinary user. It grants subscribers access to free deliveries on any orders of at least $35, in addition to reduced service fees on any other orders.

User typeDelivery chargesService fee
Express memberFree for orders over $351.9% of Grocery total cost
Non-ExpressStarting at $3.99Starting at 5% of Grocery total cost

5 Reasons to Cancel Instacart Express Membership

Although many InstaCart Express members are satisfied with the service and its offerings, there might still be some potential downsides to consider:

  • InstaCart services are still not available in various rural areas. 
  • Because of the service fees and higher product prices, shopping through InstaCart may turn out to be more costly compared to direct shopping from stores. This applies even with the free delivery and reduced service fees.
  • In some states, bag and bottle deposit fees can add to your bill.
  • People who find it hard to use technology or don’t have access to the Internet might find it complicated to use InstaCart services.
  • With InstaCart membership, you might end up spending more money than you usually do, but only buying fewer items. This is due to the higher prices on InstaCart along with service fees.

All in all, InstaCart Express is an ideal option for customers who regularly order groceries. But there are many factors they need to consider, such as prices, the service availability, along with the need to order at least $35 worth of groceries to get the Express membership benefit of free delivery.

How to Cancel Instacart Express Membership

If using an InstaCart subscription doesn’t fit your needs any longer, or if you have had a bad experience using it, you can choose the most suitable way to cancel your InstaCart membership. 

Cancel Instacart Subscription Through a Web Browser

On your computer or mobile device, you can always use the following directions to cancel your InstaCart membership easily:

  1. Open your web browser
  2. Go to InstaCart Login page
  3. Tap Account
  4. Using your mouse, navigate through the drop-down menu
  5. Select InstaCart Express
  6. In the lower part of the page and under the Membership Plan section, tap End Membership
  7. Tap Continue to Cancel to end your Express membership

Note that you may opt for another option if you haven’t made up your mind yet and are interested in canceling your membership later. All you need to do is click Send me a Reminder, and you will receive a reminder before your next billing date.

Cancel Instacart Subscription Through The Instacart App

If you are using the InstaCart app and would like to cancel your Express subscription, you need to go through these steps:

  1. Run InstaCart app
  2. Click the three dots in the upper left section of the screen
  3. Click InstaCart Express
  4. Click Cancel Membership at the lower section of the page,
  5. Click Continue to Cancel
  6. From the drop-down list, choose a reason for your cancelation
  7. Click Cancel

Cancel Instacart Subscription Through a Phone Call

If you’d like to end your InstaCart membership by making a phone call, you may simply do the following:

  1. Get your account information ready
  2. Dial 1-888-246-7822
  3. Carefully listen to and follow the phone prompts and the agent’s directions to cancel your InstaCart membership
  4. Take note of your cancelation details
  5. Ask for a cancelation confirmation email

Cancel Instacart Membership by Email

Another option is to cancel the InstaCart subscription by email. This can be done by following these steps:

  1. Write an email to help@instacart.com
  2. You may use a subject line that looks like: “InstaCart Express membership cancelation” or something similar
  3. Make sure to include all your details and account information in your email
  4. Ask for a cancelation confirmation email

The process that needs to be followed to cancel your InstaCart membership is quite simple. If you decide to cancel it, you’ll undoubtedly find the steps above very useful. This way, you’ll be able to avoid additional expenses that might be unnecessary and spend your money more efficiently.

What’s Next?

Suppose you consider subscribing to an alternative on-demand grocery delivery service. In that case, you can take a look at the list of services similar to InstaCart, along with their monthly and annual subscription plans.

Alternative serviceMonthly subscription feeAnnual subscription fee
Shipt$14$99
Walmart +$12.95 + applicable taxes$98
FreshDirect$13.17$129

Frequently Asked Questions:

Can I Cancel My Instacart Express Membership Anytime?

Yes. You can cancel your InstaCart membership at any time and very easily by following the steps mentioned in the previous sections.

Does Instacart Offer a Free Trial?

Yes. InstaCart offers a 14-day trial.

Does Instacart Offer Refunds?

InstaCart refunds are applicable for canceled orders and canceled memberships during the first 15 days of the paid Express membership without placing any orders. No refunds are applicable outside this period.

Can You Freeze Your Instacart Membership?

No, there is no possibility to freeze or pause your InstaCart membership as an alternative to going forward with your cancelation.

When Can I Cancel an Order Through Instacart?

You can always cancel an order and request a refund.

How Can I Delete My InstaCart Account?

If you have made up your mind to permanently delete your InstaCart account and stop using your free membership, you can go forward with the process. This is done by contacting an agent at 1-888-246-7822 and requesting the permanent deletion of your account.

Is There a Fee for Canceling an Instacart Order?

You can cancel your InstaCart order with a full refund and no extra fees before the InstaCart shopper has started shopping. If you do it during the shopping or delivery process, you have to use the phone (1-888-246-7822) or the email (help@instacart.com), and you could be charged a cancellation fee of up to $15.

How Can I Reach Instacart Customer Support Fast?

If you need to get in touch with InstaCart customer support about any kind of issue related to your account or orders, you can choose one of these three ways to reach them:

  • Visit InstaCart Help Center
  • Send an email to help@instacart.com
  • Dial 1-888-246-7822

InstaCart usually responds quickly to emails, but a better option would be using the phone number above or the Help Center for an immediate response.

Can I Change My Instacart Membership Plan?

Yes. You can always manage your InstaCart Express membership through the following steps:

  1. Go to the InstaCart login page
  2.  Log in to your Account
  3. In the top left side of the page, tap the three lines (menu)
  4. Tap Your Express Membership
  5. Under the section Membership plan, you have access to various options: change your plan between annual and monthly, or turn auto-renew on/off
  6. You can choose to Turn off/on Auto-renew or Upgrade Plan/Manage Plan

After I Cancel My Instacart Express Membership, Can I Renew It?

Yes, the option of returning to your InstaCart Express subscription is available through these steps:

  1. Go to the InstaCart login page
  2. Log in to your Account
  3. In the top left side of the page, tap the three lines (menu)
  4. Tap Your Express Membership
  5. Select Renew membership