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How to File a Claim With FedEx

By Kyle Kapper

Updated Oct 9, 2023

File a Claim With FedEx

    When you're expecting a package from FedEx and it doesn't arrive, it's natural to feel frustrated, as you weren't expecting the item to go missing. Fortunately, there are ways to file a FedEx missing package claim. Read on to learn how to file a claim with FedEx, whether the package is lost, damaged, or missing.

    Gather the Information You Need

    When filing a FedEx refund claim, you'll first need to gather the information they'll need to process it. Having everything on hand will help minimize the amount of time the process will take since it will reduce back-and-forth interactions requesting more information.

    Some of the documentation you might need includes:

    • Photos of the damaged package (if you have a FedEx damaged package claim)

    • Serial number of the item that's damaged or missing

    • Scan of the pickup or shipping printout

    • Any proof you have of the item's value. This might include an invoice or receipt, the confirmation screen of an online order with the proof of payment, or some type of appraisal statement

    You'll also need your tracking number.

    Log In and Complete the FedEx Claims Form

    Type of ClaimDescription
    Not ReceivedThe package didn't arrive at all. This can also include stolen packages.
    Missing ContentsThe package didn't include everything it was supposed to have in the package.
    DamagedThe packaging or the contents were damaged.

    Once you have everything you need, log into your FedEx account and enter your tracking number. Select the type of claim you have (it might be a lost package claim, a stolen package claim, or a damaged items claim).

    Attach the documents you have, review the information to make sure it's correct, and submit the form. If you were missing documentation, you can go back and add it later, or you can wait and see if FedEx asks for it.

    Follow Up As Needed With an Inspection

    You may be asked by FedEx to conduct an inspection. If you're wondering how to file a damage claim with FedEx, this may be part of the required process. For an inspection, you'll need to have kept the damaged packaging to show as proof that the item has been delivered in unacceptable condition.

    In some cases, you can conduct your own inspection; this is only possible when the declared value of the package is between $100 and $1,000. You'll have to complete an inspection report and you can upload and attach images of the damage. This can be submitted online through the form or you can email the images to the email address indicated on the form.

    What You Can Expect From Your FedEx Lost Package Claim

    If you want to check on your FedEx claim, you'll need to log in to your account and find the claim. Most of the time, the case will be resolved in a week or two after the documentation and claim form is received. In some cases, more research will be needed, so you might need to wait longer.

    Depending on the outcome, you might be eligible for some type of compensation.

    • You might get a refund if the contents of your package were damaged due to mishandling on the part of FedEx. The refund would be in the amount of the declared value of the package, depending on the proof of value you were able to send in.

    • In some cases, FedEx might be able to replace the lost or damaged item. This might be the case if you were to have ordered a package from an online vendor who is able to send another at FedEx's expense.

    • Depending on the level of responsibility that FedEx believes they have, you might receive a partial compensation.

    The specifics of what you get back from your FedEx refund claim will really depend on your unique circumstances.

    Frequently Asked Questions About How to File a Claim With FedEx

    What's the FedEx damage claim phone number?

    The FedEx File a Claim phone number is 800-463-3339. Customer service representatives are available from 7 am to 5 pm Central Time.

    How long does it take to get reimbursed for a FedEx stolen package claim?

    It depends on the specifics of your case, but a stolen package claim, a FedEx missing package claim, or a FedEx damaged package claim can all take up to 21 days, or even more in some cases. Most people will hear something back within 7 to 14 days, though.

    Can FedEx find lost packages?

    Yes, usually FedEx is able to track down missing packages. In many cases, you will get your item, albeit late.

    What's the maximum claim for FedEx?

    You can ship items up to $2,000 through FedEx Ground and FedEx SameDay, and you can have a maximum value for shipment of $50,000 if you're using First Overnight, FedEx 1-, 2-, or 3-Day Freight.

    Do I need extra insurance to file a FedEx claim?

    You will automatically have insurance up to $100. If your package is worth more than that, you might consider purchasing additional insurance.

    Do I have to contact the police to make a FedEx stolen package claim?

    You do not have to file a police report in order to complete your stolen package claim, but it's a good idea to report the theft. It's best if the police know about the crime in a given area, and, while it's unlikely, they might be able to recover your package.

    Is the process the same to file a claim with UPS?

    If you'd like to file a claim with UPS, click on the link and see the process for that. UPS is a separate entity from FedEx.

    Can I use the same process to file a claim with the United States Postal Service?

    No, if you need to file a USPS claim, that's a separate process, as that's a different entity from FedEx.

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